The following article discusses the career path of Gaming Manager. Learn about how to become one, education requirements, job duties, traits and qualities, national salary outlook as well as top national employers of Gaming Managers.
Gaming managers are vitally important in the overall running of a casino. They usually supervise a range of different gaming operations for specific casino areas. They are responsible for the hiring and training of other employees within the casino to ensure that they can properly manage their tables, which is very important for dealers and croupiers. Additionally, they focus strongly on surveillance and security, ensuring that there are no anomalies. Furthermore, they are customer service agents, dealing with guests to ensure they have the most enjoyable time possible.
In larger casinos, a gaming manager usually deals with just one area of the overall floor. Here, they make sure that all games are executed properly and consistently. This means they ensure all employees are properly trained and that any disputes and problems are resolved. Furthermore, they determine how issues can be escalated without causing difficulties to other players.
Typically, they are in constant communication with surveillance and security personnel through different communication devices. This ensures that they can address any discrepancies in a professional and quiet manner. They play a very visible role and are called upon to resolve any arising situation while conforming to the rules and regulations of the establishment.
Other job duties of a gaming manager include:
- Providing direction and supervision of gaming personnel and operations
- Holding supervisory responsibility over other personnel
- Ensuring that house operating rules are enforced and explained, including betting limits
- Being responsible for customer service and for the resolution of security issues
Where We Work
According to the U.S. Bureau of Labor Statistics, there were 4,500 gaming managers in 2016. The largest employers of these professionals were:
- Casino hotels: 31%
- Local government, excluding education and hospitals: 26%
- Gambling industries (except casino hotels): 22%
- Self-employed workers: 13%
- Spectator sports: 3%
How to Become
A gaming manager has to have some education, but mainly practical experience in supervising and management. Often, gaming managers started their careers as line supervisors, croupiers, or dealers in a casino. An associate’s degree in management is usually preferred. Additionally, gaming managers have to pass background checks and must be willing to work shifts.
An associate’s degree is usually the minimum requirement, although this does vary depending on the casino. Some require as little as a high school diploma or GED, whereas others require a bachelor’s degree at least. Relevant degree subjects include accounting, hospitality, and hotel management.
A gaming manager usually also has to be licensed by the state, which is usually through the gaming commission or the state casino control board. The exact licensing requirements vary depending on the role the gaming manager takes on, the state in which they work, and the casino itself. A background check and drug test has to be passed in order for someone to become licensed. They must also be of an acceptable age, which varies depending on the state.
The most important thing is work experience. Most gaming managers have worked in casinos for many years prior. Many also have experience in customer service and in marketing. Usually, they start their career as a gaming or slot supervisor and get promoted to the position of gaming manager. Others come from other resort departments and are moved into the casino.
Traits & Qualities
The most effective gaming managers have the following traits to some degree or other:
- Excellent communication skills, particularly verbal
- Strong customer service skills
- Great leadership skills
- Mathematical skills
- Excellent organizational skills
- Problem solving skills
- Conflict resolution skills
- Most Reported
Salary by State
The following section lists Gaming Manager salaries in each state around the country. The figures are based on the total number of job postings through Indeed.com. For example, California had the largest quoted salary of $117,768 while Indiana had the smallest quoted salary of $18,201.
|Alaska – $79,248||Rank: 3rd|
The average salary ranks 3rd among states in the country. There were also job openings from employers like Workplace Alaska.
|California – $117,768||Rank: 1st|
The average salary ranks 1st among states in the country. There were also job openings from employers like 24 Seven, PAUMA GAMING COMMISSION, ChannelFireball, and America SCORES Bay Area.
|Indiana – $18,201||Rank: 12th|
The average salary ranks 12th among states in the country. There were also job openings from employers like Boys & Girls Club of Zionsville- West.
|Louisiana – $60,342||Rank: 6th|
The average salary ranks 6th among states in the country. There were also job openings from employers like Gecko Hospitality.
|Michigan – $24,960||Rank: 11th|
The average salary ranks 11th among states in the country. There were also job openings from employers like Jeepers! of Lakeside Mall.
|Minnesota – $25,574||Rank: 10th|
The average salary ranks 10th among states in the country. There were also job openings from employers like Fortune Bay Resort Casino and Owatonna Public Schools.
|Nevada – $80,144||Rank: 2nd|
The average salary ranks 2nd among states in the country. There were also job openings from employers like IGT.
|New York – $35,904||Rank: 8th|
The average salary ranks 8th among states in the country. There were also job openings from employers like Picsolve International Ltd and Boom Fantasy.
|Oklahoma – $51,671||Rank: 7th|
The average salary ranks 7th among states in the country. There were also job openings from employers like Kiowa Casino.
|Oregon – $73,344||Rank: 4th|
The average salary ranks 4th among states in the country. There were also job openings from employers like University of Oregon.
|Texas – $69,812||Rank: 5th|
The average salary ranks 5th among states in the country. There were also job openings from employers like Diedre Moire, LoneStar SSC, and Express Employment Professionals.
|Virginia – $27,724||Rank: 9th|
The average salary ranks 9th among states in the country. There were also job openings from employers like i9 Sports – Central & Northern Fairfax County and i9 Sports – Fairfax County.
Top 20 National Employers
According to Indeed.com, the following states had employers looking to hire a Gaming Manager. The quoted salary figure represents the average salary from all job postings by this employer.
|Employer Name||Location||Average Salary|
|CyberCoders Gaming Manager||California||$145,610|
|IGT Gaming Manager||Nevada||$131,927|
|Diedre Moire Gaming Manager||Texas||$98,058|
|24 Seven Gaming Manager||California||$93,036|
|University of Oregon Gaming Manager||Oregon||$74,342|
|Gecko Hospitality Gaming Manager||Louisiana||$67,087|
|PAUMA GAMING COMMISSION Gaming Manager||California||$52,000|
|Kiowa Casino Gaming Manager||Oklahoma||$48,329|
|Fortune Bay Resort Casino Gaming Manager||Minnesota||$44,975|
|ChannelFireball Gaming Manager||California||$42,324|
|Workplace Alaska Gaming Manager||Alaska||$6,604|
|Picsolve International Ltd Gaming Manager||New York||$1,923|
|America SCORES Bay Area Gaming Manager||California||$1,700|
|i9 Sports – Central & Northern Fairfax County Gaming Manager||Virginia||$1,500|
|i9 Sports – Fairfax County Gaming Manager||Virginia||$1,500|
|Owatonna Public Schools Gaming Manager||Minnesota||$1,400|
|Jeepers! of Lakeside Mall Gaming Manager||Michigan||$1,342|
|Boom Fantasy Gaming Manager||New York||$1,200|
|LoneStar SSC Gaming Manager||Texas||$1,184|
|Express Employment Professionals Gaming Manager||Texas||$1,000|
- Gaming Managers
- How Do I Become a Gaming Manager? – Learn.org
- 11-9071.00 – Gaming Managers – O*NET OnLine
|Career Name||Average Salary|
|Systems Project Manager||$86,680|
|Supply Chain Manager||$85,591|
|Information Technology Manager||$83,668|